Exchange Policy

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags. 

MERCHANDISE MUST BE RETURNED WITHIN FOURTEEN (14) DAYS OF PURCHASE WITH ALL TAGS ATTACHED WITH THE ORIGINAL RECEIPT

  • Please do not remove any tags unless your keeping items.
  • Keep the receipt that is included with your package. NO RETURNS WILL BE ACCEPTED WITHOUT A RECEIPT

NO Exchange will be issued for

  • Items without original tags attached by the manufacturer
  • Merchandise that has been special ordered, clearance-priced, worn, washed, altered,  or that we determine we cannot re-sell
  • No refund on items on sale or clearance 
  • Items without tags attached by the manufacturer or that have been worn, washed, or altered are not returnable

****Non-returnable items:
Gift cards, stethoscope, scrub caps, shoes, jewelry 


Returns/Refunds 
Customer must pay for shipping to return item. Once your item is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Starting a Return and exchange: Please email info@regalloveuniforms.com with order number and reason for return. Once email is received we will prompt you to return item with reminder of  Return eligibility checklist before sending item. 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@regalloveuniforms.com

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Lost or stolen packages please contact postal service.


Shipping
To return your product, you should mail your product to: 

Regal Love Uniforms

7301 Stonecrest Concourse Ste.113

Lithonia, GA 30038

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.